FAQs
(Frequently Asked Questions)

Is it expensive to subscribe to an extended warranty?

 

While the upfront cost may seem high, e-Bike repairs can accumulate significantly over a 5-year period. In fact, everything will eventually break, though no one can predict when, especially if major repairs are needed more than once. Without an extended warranty, you may be surprised by how much you'll end up paying out of pocket. Five years is a long time!

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• Be cautious of companies offering extremely low prices on their warranty plans. Often, these businesses lack the funds to provide reliable service at such low rates, leaving them unable to assist you when needed.

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• Some warranties covers also unrelated products like TVs, refrigerators, or phones, which don’t require the same level of technical knowledge. Dealing with such companies could lead to a frustrating claims process—a rude awakening for both them and their customers. With us, you not only save money but also time, as we have the expertise to assist you—right in your neighborhood.

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What Are the Total Potential Repair Costs Over 5 Years?

 

Given the typical wear and tear on an e-Bike, repair costs can easily accumulate to $1,600 to $3,000 or more over a 5-year period, depending on the issues encountered. Major repairs, such as battery, motor, controller replacements plus the labor, are particularly expensive and can significantly increase these costs. In some cases, the cost of repairs may even approach the cost of replacing the eBike entirely.

 

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What are the advantages of having an extended warranty compared to the standard manufacturer’s warranty?

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Our extended warranty offers longer and more comprehensive coverage, with very fast, hassle-free service. It also includes additional benefits like roadside assistance. It's like flying with a "First Class Airline Ticket" (read: First Class Warranty).

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How does the My eBike Shield extended warranty estimate the cost of their Protection Plans?

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At My eBike Shield, a division of Evolution Bikes Corporation, we begin by manufacturing e-Bikes and collaborating with Italian, German, British, and Chinese suppliers to deliver high-quality products. Through these partnerships, we have gained extensive knowledge of the e-Bike technology. Our extended warranty plan premiums are based on a fair risk assessment conducted by a qualified actuary. For e-Bikes priced under $4,000 MSRP, we offer a fixed cost. For higher-priced e-Bikes, the pricing may vary depending on the model, the selected warranty plan, and any additional coverage options. In such cases, we encourage you to contact us directly—but first, please complete your free registration form to get started.

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What exactly does the My eBike Shield extended warranty cover and not cover?

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The warranty likely covers major electrical and mechanical components of the e-Bike, such as the motor, battery, controller, braking system, derailleur, sensors, etc. Look at the detailed chart. There are likely exclusions, like previous incidents or depreciation applicable for wear and tear items like tires and brake pads, as well as damage caused by accidents or misuse.

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About the consumable parts, a good example is the battery. We calculate a standard depreciation of 20% per year from manufacturing date, signifying normal consumption for the battery. In effect, we replace the remaining life of a consumable.

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How does the claims process work?

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You need to contact My eBike Shield by filling out the "File a Claim" registration form on this website to get a repair authorization number from us. As soon as we receive your claim, we will assign you a repairer near you. You will simply bring your e-Bike there, and we'll take care of the bill.

 

Can I choose my own repair shop or do I have to use a My eBike Shield-approved repairer?

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It's highly likely you'll need to use a My eBike Shield-approved repairer for repairs to be covered under the warranty, but we can make exceptions in certain cases, like for a particular brand of e-Bike or if there are no participating bike shops in your area, etc.

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Is My eBike Shield available in my area?

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My eBike Shield claims to offer nationwide coverage in the US and Canada with nearly 700 bike shops, but it's always good to check the availability of approved repairers in your specific area.

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Why is there a 30-day waiting period?

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We understand that waiting, especially when it involves a potential issue with an e-Bike, can be frustrating.

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A key reason for the 30-day waiting period is to deter warranty fraud and help us to keep our Protection Plans affordable. Some people may be tempted to get coverage only after something goes wrong with their e-Bike. However, our protection plans don't cover pre-existing issues, hence the waiting period.

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This helps prevent fraudulent claims for e-Bikes that already have problems. Some repairs, particularly for high-end models, can be very costly, making fraudulent coverage a tempting prospect for some.

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Why should I choose My eBike Shield for my extended eBike warranty?

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At My eBike Shield, we proudly combine our U.S. base in Connecticut with our strong Canadian roots and reputation for quality. As a Quebec-based company, we are committed to trust, integrity, and exceptional customer service, is in our blood.

 

Canada is known for its strong consumer protection laws, and our team is trained to uphold these high standards, ensuring your extended e-Bike protection brings you peace of mind. Choose My eBike Shield for a commitment to excellence and customer satisfaction across North America.

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My eBike Shield is Bonded - What this means for You?... First it's a good signal!

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• Trust and Reliability: A bond is a good signal, demonstrating that an insurance company has already vetted My eBike Shield and believes it's in good standing to fulfill its promises and obligations.

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• Ethical Business Practices: Bonding encourages companies to operate responsibly and adhere to high ethical standards.​

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• Financial Security: The bond serves as a safety net. If My eBike Shield is unable to fulfill its warranty obligations, such as covering repairs or replacements, the bond can be used to compensate you.

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In short, the bond offers added protection and peace of mind for My eBike Shield customers. However, these bonds may not be available in all areas; some are still in progress. If this feature is important to you, please contact us with your zip code to confirm availability in your area.

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We strongly recommend contacting us directly or checking our website for accurate and up-to-date answers to all your questions regarding the My eBike Shield extended warranty. They will be in the best position to provide you with the most relevant and reliable information.

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Feel free to ask us any further questions you may have by contacting us!

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